Terms of service

By creating an account, accessing, or using Wellsite (available at wellsite.com), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the service.

These Terms form a binding legal agreement between you and Wellsite Software LLC, a Texas limited liability company (“Wellsite,” “we,” “us,” or “our”). “You” means the individual or entity using the service. If you are using Wellsite on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Wellsite is an AI operations platform for upstream oil & gas. It gives operators a team of AI agents that work alongside their people to monitor wells, identify problems, coordinate service providers, handle regulatory compliance, connect production to financial activity, and keep the operation moving. Wellsite is available to oil and gas operators anywhere in the world. The platform runs on the operating data you and your team provide, and is accessible through the web application, the mobile app, and MCP-enabled AI clients via the Wellsite MCP server. Notifications reach you by email and SMS.

Wellsite bills at the organization level — never per user, per well, or per project — and is offered in three plans:

• Free: $0. Wells, leases, field data, routes, hauls, projects, people and files, without a limit on wells or users. A card on file is required to create an organization and is not charged on the Free plan.
• Premium: a paid subscription an organization admin activates for the organization as a whole, billed monthly in advance at Wellsite’s then-current organization price — a flat rate per organization, unaffected by the number of users or wells. No contract; cancel any time. Includes every Wellsite AI agent: Production Engineer, Operations Manager, Regulatory & Compliance, Production Accounting, and Business Development. No agent is priced separately.
• Enterprise: custom pricing and terms for organizations that need enterprise-scale identity, security, integration, or support requirements, agreed separately and not sold through self-service checkout.

Operators and service companies are both organizations under these Terms and may each select any plan available to them.

These Terms do not state prices. Current prices are published on our pricing page, and the price that applies to you is the one shown when you upgrade to Premium and on your organization’s Billing screen. Prices may change as described in Section 5.

We may add, modify, or discontinue features at any time. We will give you reasonable notice of changes that materially affect your use of the service.

To use Wellsite you must create an account. When you register, you agree to:

• Provide accurate, current, and complete information.
• Keep your account credentials confidential and secure.
• Notify us immediately through the contact form if you suspect unauthorized access.
• Maintain only one account per person or legal entity. Creating multiple accounts to circumvent access controls or billing is prohibited.

You are responsible for all activity that occurs under your account. Wellsite is not liable for losses caused by unauthorized use of your credentials.

You agree to use Wellsite only for lawful purposes and in accordance with these Terms. You must not:

• Scrape, harvest, or systematically download data from Wellsite except through the export features provided by the service.
• Resell, sublicense, or redistribute Wellsite data or API access to third parties without our written consent.
• Attempt to circumvent rate limits, access controls, or subscription restrictions.
• Use the service to build a competing product or service that replicates Wellsite’s core functionality.
• Introduce malware, bots, or automated scripts that place unreasonable load on our infrastructure.
• Violate any applicable law, regulation, or third-party rights in connection with your use of the service.

We reserve the right to investigate suspected violations and take any action we deem appropriate, including suspending or terminating your account.

Prices: These Terms do not state prices. Current prices are published on our pricing page. The price that applies to your subscription is the one presented to you when you upgrade to Premium and shown on your organization’s Billing screen, subject to the price-change terms below.

Free: $0. A card on file is required to create an organization; it is not charged on the Free plan.

Premium: a subscription an organization admin activates for the whole organization, billed monthly in advance at Wellsite’s then-current organization price. The price is flat per organization and does not change with the number of users or wells. Payments are processed securely by Stripe. By upgrading to Premium you authorize Wellsite to charge your organization’s payment method on a recurring monthly basis until you cancel.

Promotional codes: Wellsite may offer promotional or complimentary pricing through a Stripe-managed promotion code. A promotion code’s discount, duration, and eligibility are set by Wellsite in Stripe and disclosed to you before you confirm an upgrade that uses one. A Premium subscription discounted to $0 by a promotion code remains a Premium subscription for all purposes under these Terms.

Refunds: All charges are non-refundable. We do not issue refunds or credits for partial months or unused time. If you cancel mid-cycle, your access continues until the end of the current billing period.

Enterprise: custom pricing and terms, agreed separately and not sold through self-service checkout.

Cancellation: You can cancel your Premium subscription at any time from your organization’s Billing screen (the Stripe customer portal) at wellsite.com — there is no contract. Cancellation takes effect at the end of the current billing period; your organization returns to the Free plan and your wells, users, and data remain intact.

Price changes: We may change subscription prices at any time. We will give you at least 30 days’ notice by email before a price increase takes effect. Continued use of the service after the effective date constitutes acceptance of the new price.

Taxes: You are responsible for any applicable sales taxes or other taxes associated with your subscription.

Your operating data: The operating data you and your team enter (wells, gauges, projects, comments, files) and the activity it generates is retained as your organization’s operating record for as long as the organization exists. Deleting a well or lease removes that object’s own record; the activity log keeps the fact that it existed and was removed. The operator owns its operating data, and service providers own the history of their own work. Wellsite does not use customer operating data to train AI models.

Account data: We collect and store account information (name, email, billing details) to operate the service. See our Privacy Policy for details on how we handle personal data.

Ownership: Wellsite owns the service, its infrastructure, curation methodology, software, and all related intellectual property. Public regulatory data remains in the public domain; our compilation, indexing, and presentation of that data is proprietary.

Wellsite® and the Wellsite logo are trademarks of Wellsite Software LLC. You may not use our trademarks, logos, or brand elements without our prior written consent.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any part of the Wellsite service or its software without express written permission.

If you provide feedback or suggestions about the service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

In plain English: we work hard to keep data accurate and the service running, but we cannot guarantee it. Specifically:

• Wellsite is not a substitute for professional engineering judgment, reservoir engineering analysis, or investment advice. Do not make drilling, acquisition, or financial decisions based solely on data or analysis from Wellsite.
• We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WELLSITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WELLSITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, WELLSITE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO WELLSITE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

By you: You may cancel the AI agent team at any time from your organization’s Billing screen, and you may close your account through the contact form. Termination does not entitle you to a refund of any prepaid fees.

By us: We may suspend or terminate your account immediately, without prior notice, if we determine that you have violated these Terms, engaged in fraudulent activity, or if required by law. We may also terminate service-provider accounts that have been inactive for more than 12 months.

Effect of termination: Upon termination, your right to use the service ends immediately. Sections 6, 7, 8, 9, 11, and 13 survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any dispute arising out of these Terms or the service.

If you are located outside the United States, you agree to comply with all local laws and regulations regarding online conduct and acceptable content.

We may update these Terms from time to time. For material changes — those that affect your rights or obligations in a meaningful way — we will send notice to the email address associated with your account at least 30 days before the changes take effect.

For non-material changes (corrections, clarifications, new feature descriptions), we may update the Terms without advance notice. The “Effective date” at the top of this page will always reflect the date of the most recent revision.

Your continued use of Wellsite after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the service and cancel your account.

If you have questions about these Terms or the service, please contact us:

Wellsite Software LLC · via the contact form

Website: wellsite.com